Importance of Interpersonal Skills

Interpersonal communication is the process of sharing knowledge, ideas and feelings between two or more people through verbal or non-verbal methods. It also involves the face-to-face exchange of information in the form of speech, facial expressions, body language and gestures. The extent of one’s interpersonal communication skills is calculated by the efficacy of the transmission of messages to others. Commonly used interpersonal contact within the company involves regular internal employee communication, client meetings, employee performance evaluations and project discussions. In addition, online communications today make up a significant part of the interpersonal contact of workers in the workplace. In the workplace, hiring managers also search for workers with good interpersonal abilities that can work together and connect well with their colleagues. Below, in this article, we are sharing with you the importance of interpersonal skills. These will be really helpful in your career as well as in life.

Importance of Interpersonal Skills

Interpersonal skills — also known as human skills — are the soft skills you use to connect with and understand others. You use these skills on a regular basis when dealing with people face to face. Interpersonal skills are important in interacting and collaborating with groups and individuals in your personal and professional life. People with strong interpersonal skills tend to develop successful relationships and work well with others. They understand well the families, colleagues, employers and clients. People also enjoy working with colleagues with strong interpersonal skills. Other advantages of interpersonal skills include the ability to solve problems and to make sound decisions. Interpersonal communication skills and the ability to consider others can be used to find the right answer or to make the best decision for anyone involved.

Importance of Interpersonal Skills

Many employers are looking to recruit workers with good interpersonal skills because they often work well in teams and communicate well with their colleagues.  People with interpersonal skills often appear to be good leaders because of their ability to connect with and inspire those around them. Check the importance of interpersonal skills below.

1. Problem solving

Interpersonal communication skills are required because they encourage people to address issues and to weigh up the pros and cons of solutions before they come up with a final solution. For example, brainstorming activities are circumstances in which interpersonal communication comes into play as it is very important for everyone to feel valued and free to express their voices, ideas and opinions.

2. Alignment with business goals

Poor communication between employers and workers can affect companies in many ways. If supervisors and managers are unable to communicate tasks effectively, employees may easily become irritated and distracted from business objectives. In addition, many workers complain that their supervisors do not give them specific instructions and priorities for their jobs. Managers should also be able to consistently sync workers with the company plan with proper online and offline contact and with the right internal communication tools.

3. Trust

According to the American Psychological Association, a quarter of workers in the US do not trust their managers, and only about 50% of them believe that their bosses are available to them. Lack of trust and accountability are some of the most common causes of poor communication in the workplace. Interpersonal communication skills are essential to enhancing trust and communication at the workplace, and so all employers, in particular business leaders, should enhance communication with their employees.


4. Change management

Effective interpersonal communication is very critical in the management of change within organisations. Effective employee communication helps workers better understand, align and work collaboratively for the successful implementation of change.

5. Company culture

Interpersonal relationships, particularly when well developed, are crucial for an organisational culture to thrive. When workers have strong interpersonal communication skills, the corporate culture becomes more synergistic and optimistic. With bad interpersonal relationships, on the other hand, negativity, misunderstanding and conflict are becoming unavoidable. This eventually damages the working climate, decreases the morale of workers and adversely affects the bottom line of the business.

6. Employee recognition

Effective interpersonal contact drives further appreciation of employees. When workers have strong interpersonal relationships with each other and their supervisors, they are more likely to appreciate each other’s good work and provide positive feedback.

7. Workplace miscommunication

Managers who uphold discipline, open contact at the workplace and a positive attitude are more likely to be viewed as approachable by their workers. As workers believe they can communicate freely with decision-makers, miscommunication at work, gossip and rumours are far less likely to happen.


8. Personal relationship

Interpersonal skills are particularly essential for establishing and sustaining positive personal relationships at the workplace. As a result, people with strong interpersonal communication skills will develop positive relationships with their colleagues and work much better as a team.

9. Effective management and leadership

The ability to foster interpersonal relationships, create trust and communicate effectively are all essential skills for an effective leader. When managers have poor interpersonal communication skills, they may expect to irritate and confuse workers. In reality, there is a greater need for managers to focus on their interpersonal skills than there is for the average worker.

10. Employee success

Strong interpersonal communication skills are also required for managers to help their employees excel in their work. Leaders need to be able to pass on the right skills to employees to help them to carry out their tasks and achieve business objectives. In addition, they should be the ones to teach interpersonal communication skills to their workers.

11. Conflict management

Conflict is common in the workplace, and we cannot always trust our workers to settle disputes in a calm and timely manner. When such disputes occur, interpersonal contact becomes essential to their resolution. Conflict management cannot take place without good interpersonal contact. Indeed all conflict management techniques that use communication to soften conditions intense environments are far more effective.

12. Career development

As many employers are looking for staff with strong communication skills, consistent development in interpersonal communication skills will contribute to career advancement for many employees. In addition, a survey conducted by the Workforce Solutions Company showed that more than 60 per cent of employers claim that applicants do not show adequate communication and interpersonal skills to be eligible for jobs. In addition, the growing proliferation of communication technology means that workers and communicators now need to adapt to new employee communication patterns.


13. Remote work

This year we have all experienced the value of contact at the workplace. With the advent of remote work, interpersonal contact between peers, colleagues, managers and leaders has been disrupted. But it’s more relevant than ever before. In order to keep their environments open and clear, workers must continue to participate in discussions at the workplace particularly though staff are physically dispersed.

14. Crisis management

Besides remote-jobs, many employers will recall 2020 as the year of crisis management. One of the attributes of organisations that handle the crisis more effectively is the ability to drive interpersonal contact in the workplace. As workers are integrated and have the capacity to work effectively, it is much easier for companies to convey the effects of the crisis on both the personal and organisational levels.

Must-have interpersonal skills

You have now understood the importance of interpersonal skills. They are just as important as hard skills or any other technical skills. They are often hard to identify and measure but are just as important for career progression, team morale and personal as well as business success. Following are the top 10 key soft skills that are important for every individual.

  • Communication
  • Courtesy
  • Flexibility
  • Integrity
  • Interpersonal skills
  • Attitude
  • Professionalism
  • Responsibility
  • Teamwork
  • Work Ethic


How to improve interpersonal skills

It is possible to improve your interpersonal skills. You will have to practice good communication and set goals for your improvement. To improve your interpersonal skills, you can consider the following tips

  • Figure out what you need to improve
  • Watch others
  • Learn to control your emotions
  • Reflect on your interactions
  • Practice your skills
  • Acknowledge others
  • Avoid distractions
  • Take classes
  • Get a mentor
  • Record yourself

Interpersonal communication skills can enable you to be efficient at the workplace, develop good and constructive relationships with your colleagues and complete team projects smoothly and effectively. The benefits of strong interpersonal skills can have an effect on the morale and efficiency of your entire team or department. We hope this article has made you understand the Importance of Interpersonal Skills. You can find more such information on life education on our website. Send this article to friends and family and ask them to work on their interpersonal skills. Let us know your thoughts in the comment section below. For more information on the same or similar topics, ask us down below. We will provide all the required information to you at the earliest. If you have liked the content of this article, connect with us on our Facebook page.

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About the Author: Abinaya

Abinaya is a strong writer and the content head of Open Education Portal. She specializes in content for teenagers. Abinaya is passionate and extremely fond of anything related to education and jobs. She has been a writer for the past three years and loves to focus her content on teenagers can help them shape their future.

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